I am FURIOUS right now. I trusted the United States Post Office to deliver my Father’s Day gifts (my first big mistake) and paid nearly $20 a package to have it shipped it two days. I sent them out last Thursday, June 18th. The boxes were not only NOT delivered in time but they both arrived at least a week later.
I went on to the completely USELESS USPS site to track down the packages and there was no information. I then called the post office I went to and spoke to a woman who was NOT helpful at all. When she saw that the state address was MA, she said, “So it went to Maine?” Um, excuse uh – don’t you work AT THE POST OFFICE? Aren’t you supposed to know state codes?? She then placed me on hold for so long that I hung up, immediately got in my car, and drove the 20 mins out of my way to speak to someone there. I gave them the tracking numbers and information, and then I waited. And waited. I waited so long that some of the other cashiers said, “Is someone helping you??” When she finally came back out of the office, she had ZERO information for me. And she actually had the nerve to say to me, “Well, we can’t help what happens when it leaves here.” She then told me to go home and fill out a claim for each.
Then, I tried contacting USPS “Help” online and I was asked to give them my tracking numbers. There was no way to direct message them, so they wanted me to post the numbers publicly on a response where everyone could see my parents home address. Uh, I have over 60,000+ on my Twitter account and I really don’t want them knowing where my parents live.
So I went ahead and filled out the claim. And now that the packages have been delivered, I wanted to edit my claim and guess what? The website does not have that basic functionality. Additionally, you can’t cancel a claim and you also can’t post a second or follow-up claim using the tracking number. So now, both of those claims will come back as “delivered” (who knows how long it will be until someone processes the claim) and I have no additional way to discuss this with ANYONE, other than Twitter, where they just redirect you to the website. Absolutely HORRIFIC customer service.
Each box had homemade gifts for my Dad and my father-in-law. I bought high-end gourment ingrediates and handmade their gifts for them, which took me HOURS. Then, I marked EVERY SIDE of the boxes as FRAGILE. My father in law go his yesterday (one week later). My parents got the package TODAY (8 days later) and it ws COMPLETELY DESTROYED. My mom sent me these pics:
They delivered it in a plastic bag – because they KNEW they had broken it. They delivered it with a note that said “no duct tape and no return address.” I admittedly forgot to leave the return address, but I had the tracking number and the credit card information I used along with the receipt. Those pieces of information should have been able to track down these packages. PLUS, the online site has my home address and my email address.
So now, I’m FURIOUS. All the time and energy I spent not only shopping for and making the gifts but the incredibly frustrating and ridiculous amount of time I’ve had to track this down and get any resolution.
My next stop? A BBB complaint, and a complaint at the Office of the Inspector General:
I’m also (of course) going to post this everywhere online until I get my money back. Horrible, horrible, horrible business practices. I will never ship USPS again.