I write a lot of reviews here on my blog, on my Yelp Page, and on my YouTube Page. When I like a product or service, I generally post about it right away, but it’s rare that I write more than one review. The Lash Company is the exception to that rule. Their customer service and business model is so stellar, that I am writing about them twice.
I am a customer-service stickler. I get really disappointed by a lot of businesses that don’t place enough value and emphasis on customer service. To me, it’s truly the backbone of the company’s success, and I’m always amazed at how many companies lack even the most basic elements of good customer service. The Lash Company & Skin Care Boutique doesn’t just provide good customer service, they offer STELLAR customer service, and other small (and large) businesses should take note.
My experience with them started with a phone call, answered by Jeremy, who was very friendly and polite, and we even connected in conversation after finding out we’re both East Coast transplants to California. He had to check on a time for me, but called me back promptly to offer me times and also followed up our conversation with an email confirmation for my appointment (which I LOVED because I’m incredibly forgetful and that reminded me to put it in my calendar). I was booked for an electrology appointment with Rosie.
When I walked in, I fell in love with the decor – pinks, leopard prints – totally my type of place. The gals there were super friendly, despite obviously being very busy with their customers. Rosie came out, introduced herself, and then brought me to the back room and took lots of notes to make sure she knew about my medical history, my concerns, my previous experiences, and my future “wants.”
She immediately put me at ease with great conversation, and she worked really efficiently with minimal pain (which is to be expected, at least a little bit). I was really pleased with the end result, and the price is very comparable with my east coast treatments ($60/hr). I just found her to be so personable and professional, I’d highly recommend her to anyone looking for an electrologist.
That appointment was yesterday. Today in the mail, I received this little note card:
It was a lovely hand-written note from Rosie thanking me for coming in. Prompt and incredibly thoughtful, this is the way that customer service *should* be. I am so impressed with the way they regarded me as a customer, and it’s obvious from their other Yelp reviews that others agree.
Other businesses would do well to follow their lead here: they showed me that they valued my business, and in return, they’ve got it. I’ll definitely be returning there regularly, and as shown by my TWO reviews now, I’ll definitely be spreading the word about how great I think they are.
These were small, easy to do things that make a HUGE difference in retaining customers. In a fast-paced world where customer service is so often neglected, The Lash Company & Skin Care Boutique really stand out as top-notch. They’ll be getting tons of repeat business from me, and hopefully others!
The Lash Company & Skin Care Boutique
205 N. Glendora Ave
Glendora, CA 91741